General Help.
If your question isn't answered on this page, you may find the answer you're looking for on our downloads page.

Here you will find a comprehensive library of documents relating to our products, all of which include technical specifications and detailed descriptions.If you still need assistance, please do not hesitate to contact us.
Frequently Asked Questions.
Can I secure my iMac using a laptop style cable in the built-in 'security slot'?
It is not recommended that you use a thin cabled device which was originally designed for securing laptops while you are in the office during the day. These cables are lightweight because they were designed to travel with the user, and are only meant to prevent opportunist theft for daytime anti snatch-and-grab.

As opposed to laptops, iMacs remain on the desk/worktop day and night, so therefore a more substantial security solution is required. Laptop-style cables can be pulled from the built-in security slot and also cut in under a second.

 
Should I property mark my equipment?
You need to check with your Apple Reseller to check any warranty issues. However, over the past 15 years it has proven to be necessary to security mark all valuable IT equipment. Marking your system is a great deterrent to thieves, and acts as a first-line defence solution.

That said, it is still necessary to physically protect your equipment. The home office guidelines state that your equipment should have your company details and postcode information added. All marking systems can be removed; however, it will deface your equipment and make resale suspicious.

Technology has changed over the years, from basic security etching systems to the new professional security marking tags which have to be removed with a sharp object such as a knife or screwdriver. When trying to remove these defragmented security tags, the surface of the equipment will be damaged.

The question is, will the opportunist thief try and risk stealing another item, knowing that the damaged surface will draw attention to it? Obviously organised crime will take the equipment even if marked, hence you need a secondary line of defence - physical security.

 
I have an alarm system, so am I safe from theft?
Apple computers are stolen during both the daytime and the night time when the alarms are on. The alarm system may be on, but thieves know that they have time to clear a computer suite before the police arrive. Most thefts occur within the first 4 minutes of the alarm system being triggered.

 
I want to secure my iMac. Can I simply drill and bolt the iMac stand to the desk?
No, as the stands are cast aluminium and will break. The pictures below are of a unit that thieves did not take after a break-in:

 
If my equipment gets stolen during the day when the staff and students are in, am I covered on the insurance?
Not usually, but you should check your insurance policy. Most insurance policies will only pay out on signs of a break-in when your alarm systems are on. They do not cover you for day time opportunist theft.